Client Rights and Responsibilities
It is the policy of The Avenue Family Network, Inc. to treat each client with dignity and respect to ensure the rights of all clients. This policy applies to all employees, volunteers, and clients.
Every Client of The Avenue has the Right:
To be treated with dignity and respect in your home or at our facilities
To have all information that you provide kept confidential unless otherwise required by law
To be allowed the opportunity to review your records in the presence of the agency privacy officer
To have an understanding of the services provided and to be involved in setting your service goals
To have the option to refuse services, in whole or in part, and to discontinue at any time that you wish
To not be discriminated against on the basis of color, race, ethnicity, religion, gender, age, nationality, marital status, sexual preference or handicapping conditions when receiving services
To have the option of using the Client Grievance Procedure when dissatisfied with any service and receive staff assistance in doing so
Every Client of The Avenue has the Responsibility:
To provide accurate information about yourself and up-date the staff on changes in your address and phone number so we may reach you and maintain an accurate record
To follow through with service plans and arrangements as agreed
If a mutual agreement on service goals and methods cannot be reached, you or we may terminate services
To keep agreed appointment times
If unclear, call and confirm
If unable, give as much advance notice as possible
To treat other clients and staff with dignity and respect.
To refrain from bringing any weapon to The Avenue facilities or property
The Avenue is a weapon free zone
To refrain from smoking inside The Avenue facilities
The Avenue is a smoke-free agency
To pay for services received within 10 days of receiving your bill
If paying by third party, provide The Avenue with the appropriate billing information.